Privacy Policy

Jokabet (“we”, “our”, “the Company”) is committed to protecting the privacy and personal data of all users (“you”, “the Player”). This Privacy Policy explains how we collect, process, store, and safeguard your information when you use our website and services.

By registering an account or using Jokabet, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1. Personal Information

We may collect and store the following personal data:

  • Full name
  • Date of birth
  • Residential address
  • Email address
  • Phone number
  • Payment details (card number masked, e-wallet info, account ownership documents)
  • Identity documents (passport, ID card, driver’s license)
  • Proof of address (utility bill, bank statement)

1.2. Technical & Usage Data

We may collect:

  • IP address
  • Browser and device information
  • Cookies and tracking technologies
  • Login times and actions performed
  • Game activity and transaction history

1.3. Financial Information

We process:

  • Deposit and withdrawal records
  • Payment method verification
  • Anti-fraud checks
  • Currency information

2. How We Use Your Information

Your data is used for the following purposes:

  • Account creation and profile management
  • Identity and age verification
  • Processing deposits and withdrawals
  • Fraud detection and prevention
  • Providing customer support
  • Complying with legal and regulatory obligations
  • Personalizing your gaming experience
  • Marketing communications (optional and can be unsubscribed)

3. Legal Basis for Data Processing

We process your information based on:

  • Contractual necessity: to provide gaming services
  • Legal obligations: anti-money laundering (AML), Know Your Customer (KYC) regulations
  • Legitimate interests: improving our platform
  • User consent: for marketing and optional features

4. Sharing Your Information

We may share your data with:

4.1. Trusted Third Parties

  • Payment service providers
  • ID verification companies
  • Anti-fraud agencies
  • Technical and analytics partners
  • Regulatory authorities (when required)

We never sell your personal data to third-party marketers.

5. Data Storage & Security

5.1. Jokabet uses advanced security measures including encryption, firewalls, and secure server infrastructure.
5.2. Personal data is stored only for as long as necessary to meet legal or operational requirements.
5.3. Access to personal data is strictly limited to authorized personnel.

6. Cookies and Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze usage patterns
  • Deliver relevant promotions

Users can manage cookie settings in their browser, but disabling cookies may affect platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of data (where legally permitted)
  • Restrict data processing
  • Withdraw consent for marketing
  • Request a copy of your stored data (data portability)

To exercise your rights, contact our support team.

8. Marketing Communications

You may receive promotional messages if you have opted in. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in the email
  • Changing preferences in your account
  • Contacting customer support

9. Third-Party Links

Jokabet may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Underage Users

We do not knowingly collect data from individuals under 18 or below the legal gambling age in their region.
If such data is detected, the account will be closed immediately.

11. Changes to This Privacy Policy

Jokabet reserves the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a new “Last Updated” date.

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